The latest information on ordering, delivery, returns and client services for purchases made through romanpersian.com is always available on this page.

Ordering & Payment
Prices displayed on romanpersian.com are shown in US dollars (USD).
To order a piece, select ENQUIRE on the relevant product page or contact RomanPersian Client Services. We will confirm availability, any preparation time, delivery details and the final order amount before you proceed with payment.
RomanPersian pieces are produced in limited quantities. Some may be available for immediate dispatch, while others may need to be prepared for you. If a piece is being prepared for you, its preparation time will be communicated separately from the delivery estimate.
Where appropriate, we will send a proforma invoice together with the available payment options and instructions. Once payment has been received and verified, we will confirm your order. If your piece requires preparation, the estimated timing will be shared before the order is finalised.

Authenticity & Product Identity
Every RomanPersian piece carries an individual RomanPersian number and is accompanied by a Certificate of Authenticity.
Key details of the piece are also recorded in its individual Digital Product Profile through romanpersian.com, allowing its identity and ownership record to remain verifiable over time.

Shipping & Delivery
RomanPersian orders are fulfilled from Dubai, United Arab Emirates, and international delivery can be arranged to eligible destinations.
Please provide a delivery address where the parcel can be received securely. For some shipments, a signature may be required at delivery.
Before payment, we will confirm delivery availability for your destination, the estimated transit time and any applicable shipping charge.
Once your order has been dispatched, we will share the available tracking information and continue to follow the shipment on our side. Client Services will remain in contact where needed until delivery is confirmed.
Depending on the destination, local customs authorities or carriers may apply duties, taxes or other import-related charges. These are usually settled locally and may not be included in the product price shown on the website. Client Services will be happy to clarify the information available to us before you confirm your order.

Returns & Exchanges
We want you to feel confident in your RomanPersian purchase. If you decide not to keep an eligible standard piece, please contact Client Services within 14 calendar days of delivery to request a return.
To be eligible for return, the piece should be unworn, unused and in its original condition, with the original packaging, Certificate of Authenticity and all accompanying materials.
Please contact us before sending any item back so that Client Services can provide the appropriate return instructions and return address.
Once the piece has been received and inspected, we will let you know the outcome of the return and guide you through the next steps.
For a return requested solely because of a change of mind, return shipping is normally arranged at the client’s expense unless we confirm otherwise. Customs duties, import taxes or similar charges paid locally may not be recoverable through RomanPersian, except where applicable law provides otherwise.
Where a piece has been personalised, altered, engraved or specially produced to a client’s individual specifications, it may not be eligible for return or exchange for change-of-mind reasons. This does not affect any rights that apply where an item is defective, damaged or does not correspond to the confirmed order.

Damaged, Defective or Incorrect Orders
Please check your order after delivery. If a piece arrives damaged, appears to have a manufacturing defect, or differs from the item confirmed in your order, please contact Client Services as soon as possible, ideally within 48 hours of delivery.
Photographs of the piece and its packaging can help us review the matter quickly. We will stay in contact with you while the issue is assessed and arrange the appropriate next step once the circumstances are confirmed.